Kleenex Coles Find the Ticket Terms & Conditions ("Conditions of Entry")



Kleenex Coles Find the Ticket


Kimberly-Clark Australia Pty Limited (ABN 65 000 032 333), Level 4 100 Arthur St, North Sydney, NSW 2060, Australia, Tel (02) 9963 8888

Promotional Period:

Start date: 05/06/2024 at 09:00 am AEST

End date: 02/07/2024 at 11:59 pm AEST

Eligible entrants:

Entry is only open to Australian residents who are 18 years and over.

Ineligible entrants:

"Employees (and their immediate family members) of Coles, the Promoter and agencies/companies directly associated with the conduct of this Promotion, the Promoter, businesses involved in determination of winner/s for the Promotion, businesses involved in the management of the Promotion, any organisation benefiting from the Promotion, the Promoter’s distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to enter. "Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or stepchild (whether natural or by adoption), parent, stepparent, grandparent, step grandparent, uncle, aunt, niece, nephew, brother, sister, stepbrother, stepsister or 1st cousin

Where will the competition run?

The competition will run in participating Coles stores (including Coles Local and Coles online), Coles Express excluded (“Stores”) in Australia.

For the avoidance of doubt, warehouses servicing Coles online are considered Stores, for the purposes of this promotion



Qualifying Purchase

A Kleenex Facial Tissue product (from the list below) from a participating Store:


The following Kleenex products are excluded:

  • Aloe Vera & Vitamin E Pocket Pack 4 Ply 6 pack
  • Everyday Pocket Pack 4 Ply 6 pack
  • Everyday on the go – 60 pack
  • All Anti-Bacterial Wipes
  • All Kleenex Flushable Wipes
  • All Kleenex Toilet Paper

For the avoidance of doubt, a Qualifying Purchase can only be made during the Promotional Period

How to Enter:

To enter the Promotion, you must, during the Promotional Period:

a) Make a Qualifying Purchase from a participating Store and collect your itemized purchase receipt;

b) Open the packaging of the Qualifying Purchase product to see if a promotional winning ticket is inside (and, if so, this is a “Winning Ticket”); and

c) If you have a Winning Ticket, follow the instructions outlined below and on the Winning Ticket to claim your instant prize before the Claim Date;

d) If you do not have a Winning Ticket, visit the Website, locate the Unclaimed Prize Draw entry page and complete the entry form in accordance with the instructions provided, including uploading an image of your Qualifying Purchase receipt.

If your Qualifying Purchase contains a Winning Ticket, to claim the instant prize, you must, by 11.59pm (AEST) on 16/07/2024 (“Claim Date”), visit the Website, locate the claim page and complete and submit the online claim form in accordance with the instructions provided, including by providing the unique code on the Winning Ticket, uploading an image of the Qualifying Purchase receipt and uploading an image of the Qualifying Purchase pack including batch code and product code. Winners will be required to provide details of a valid Australian bank account in order to claim their prize. If a winner fails to provide the required bank account details they will forfeit their instant prize and no substitute prize will be offered. After the Claim Date, Winning Tickets will be void and cannot be used to claim an instant prize.

Your purchase receipt must clearly identify the Store where the Qualifying Purchase was made, the product/s purchased (which must be a Qualifying Purchase) and the date of purchase (which must be during the Promotional Period before you submitted your claim/entry). If you have a Winning Ticket, the purchase receipt must match the Promoter's records in terms of where a Qualifying Purchase containing a Winning Ticket was available at that time. The Winning Ticket must be a genuine Winning Ticket and must clearly show the unique code as specified on the claim form.

If, in the Promoter’s opinion, you have shared any proof of purchase with another person, or if you have benefitted from the sharing of proof of purchase in any way, all relevant claims/ entries will be invalid and all relevant persons will lose any right to a prize.

The Promoter is not responsible if your mobile device/desktop is not sufficiently capable for the purpose of submitting a claim/entry, including having the requisite photograph capability or incorrect bank details being provided.

All instant prize claims will be verified by the Promoter (Verification).

How many winners will there be and how will they be chosen?

There will be 91 winners determined in respect of this promotion.

There will be a total of 91 Winning Tickets (which will correspond to an instant prize) distributed to randomly selected Stores throughout the Promotional Period, selected by a computerised random system performed in the presence of an independent scrutineer at 3:00 PM (Sydney time) on 19 April 2024 at Level 2, 11 York Street, Sydney NSW 2000.

Instant prizes will be awarded to winners via EFT to the winner's nominated Australian bank account within 28 business days from receipt of valid bank account details.

Prize Pool:

There are 91 prizes available.

90 x Minor Instant Prizes of $1,000 cash, awarded via EFT

1 x Major Instant Prize of $10,000 cash, awarded via EFT

The total prize pool is up to $100,000.

How many times can I enter?

Instant Win

You can claim multiple instant win prizes, provided each claim corresponds to a unique Winning Ticket. Each claim must be submitted separately in accordance with these Terms and Conditions.

Unclaimed Prize Draw

There is a limit of 5 draw entries per person as determined by email address/ phone number. Each entry must correspond to a separate Qualifying Purchase product and be submitted separately in accordance with these Terms and Conditions.

Winner notification:

After Verification, instant winners will be notified in writing by email within four business days of Verification.

Instant winners will have their first initial, surname and state/territory of residence published on the Website on 23/07/2024 for a period of 28 days.

Unclaimed Prizes and Unclaimed Prize Draw:

If any instant win prize is un-won or not claimed by the Claim Date, an Unclaimed Prize D¬¬raw will be held at 1pm (AEST) on 17/07/2024 at Level 2, 11 York Street, Sydney NSW 2000. The Unclaimed Prize Draw will not take place if all instant win prizes are won/claimed by the Claim Date.

Each un-won or unclaimed prize will be distributed to the next valid unclaimed prize draw entry randomly drawn until all un-won and unclaimed instant prizes are awarded. Any winner/s in this draw will be informed in writing by email within four business days of determination. Winner/s will have their first initial, surname and state/territory of residence published on the Website on 23/07/2024 for a period of 28 days.

Unclaimed Prize Draw entries will be accepted up until 11.59pm (AEST) on 14/07/2024.

Multiple entries to the Unclaimed Prize Draw are permitted subject to the following:

a) limit one (1) entry per Qualifying Purchase;

b) limit one (1) entry per person, email address & phone number each day; and

c) limit five (5) entries per person, email address & phone number in total across the Promotional Period.

Unclaimed Prize Draw prizes limited to one per person, email address & phone number (excluding SA residents)

If an Unclaimed Prize Draw prize has not been accepted or claimed by 1pm (AEDT) on 23/10/2024 or if, after making all reasonabl e attempts, the Promoter can't contact a winner (or a winner does not contact the Promoter) by 1pm (AEDT) on 23/10/2024, the relevant entry/ies will be discarded, and the Promoter will forfeit the prize/s from the prize pool.

If any prize remains un-won at the end of this promotion, or if a prize winner cannot be found, that information will be published on the Website on 30/10/2024.

  1. The entrant agrees and acknowledges that they have read these Conditions of Entry (and Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and Schedule).
  2. The Promotion commences on the Start Date and ends on the End Date ("Promotional Period"). Entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
  3. Valid and eligible entries will be accepted during the Promotional Period.
  4. All reasonable attempts will be made to contact each winner.
  5. Prizes and all elements of prizes must be taken as and when offered or will be forfeited, and if forfeited, the Promoter will not be liable.
  6. Where entry is allowed by purchase or subscription, the cost of the product or service is no greater than the cost would be without the opportunity to participate in the Promotion.
  7. The Promoter has no control over communications networks or services, the internet, or computer or telephone networks or lines and accepts no responsibility for any problems associated with them, whether due to traffic congestion, technical malfunction or otherwise.
  8. The Promoter is not liable for any consequences of user error including (without limitation) costs incurred.
  9. Entrants must keep their proof of purchase specified in How to Enter for each entry as proof of purchase ("Proof of Purchase"). If an entrant fails to produce the Proof of Purchase for a specific entry or each entry, as and when requested by the Promoter, the Promoter has the right to invalidate the entrant's respective entry/entries for which Proof of Purchase cannot be provided and/or all entries submitted by that entrant and/or forfeit the entrant's right to a prize. Purchase receipt(s) must clearly specify: (a) the store of purchase as an eligible store; (b) the required product/s or service/s to be purchased for entry; and (c) that the purchase was made during the Promotional Period and prior to entry.
  10. Where entry is allowed online, there is no additional cost to enter the Promotion other than any applicable cost paid by the entrant to access the website or social media platform of entry via their Internet service provider.
  11. Each prize will be awarded to the person named in the entry and any entry that is made on behalf of an entrant or by a third party will be invalid. If there is a dispute as to the identity of an entrant or winner, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or winner.
  12. Entrants' personal information will be collected by the Promoter. Personal information will be stored on the Promoter's and its related bodies corporates’ databases. The Promoter may, if the entrant selects the respective opt-in on entry, use this information for future marketing purposes regarding its products where the entrant has opted in, including contacting the entrant electronically. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and its privacy policy which is located at https://www.kimberly-clark.com/en-au/privacy. The Promoter's privacy policy contains information about how the entrant may access, update and seek correction of the personal information the Promoter holds about them and how the entrant may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other Australian privacy laws and how such complaints will be dealt with. The Promoter collects personal information about entrants to enable them to participate in this Promotion and may disclose the entrants' personal information to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this Promotion and to the State and Territory lottery departments as required under the relevant lottery legislation. If the entrant does not provide their personal information as requested, they may be ineligible to enter or claim a prize in the Promotion. Personal data collected may be disclosed overseas, see the Promoter’s privacy policy for details.
  13. For the purposes of public statements and advertisements, the Promoter may only publish the winner's surname, initial and State/Territory or postcode of residence.
  14. Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
  15. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.
  16. The Promoter reserves the right, at any time, to validate and check the authenticity of entries and entrant's details (including an entrant's identity, age and place of residence). In the event that a winner cannot provide suitable proof as required by the Promoter to validate their entry, the winner will forfeit the prize in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible entries, as applicable, will at the Promoter's discretion be deemed invalid and not eligible to win. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid.
  17. The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. In the event that there is a dispute concerning the conduct of the Promotion or claiming a prize, the Promoter will resolve the dispute in direct consultation with the entrant. If the dispute cannot be resolved the Promoter’s decision will be final.
  18. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or willful misconduct) in connection with this Promotion or accepting or using any prize (or recommendation), except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  19. The entrant will participate in and co-operate as required with all reasonable marketing and editorial activities relating to the Promotion, including (but not limited to) being recorded, photographed, filmed or interviewed and acknowledges that the Promoter may use any such marketing and editorial material without further reference or compensation to them.
  20. Unless otherwise specified, a prize is a single event for the winner (and their guest) and cannot be separated into separate events or components.
  21. The Promoter accepts no responsibility for any tax implications and the entrant must seek their own independent financial advice in regards to the tax implications relating to the prize or acceptance of the prize.
  22. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.
  23. A reference in these Conditions of Entry (including the Schedule) or in any advertisement relating to this Promotion to ‘dollars’ or $ is a reference to the lawful currency of Australia.
  24. Authorised under: ACT Permit No. TP 24/00459, NSW Authority No. TP/02347 and SA Permit No. T24/370.